Frequently asked questions

Pixie Alerts is a notification service that monitors publicly available wait times for theme park attractions. We send you SMS alerts when wait times drop to your preferred thresholds, helping you make informed decisions about when to visit attractions. We simply love Disney and want to help guests maximize their magical experiences!

While your alerts are active we check posted wait times every 5 minutes and text you as soon as a ride you're watching drops. Posted waits can change quickly, so confirm the current wait in the official park app before you walk over.

Every supported attraction at the park you choose that publishes a posted standby wait. You can see each supported ride, with its recent wait times, in our ride directory at pixiealerts.com/all-rides.

Yes. Lightning Lane covers the rides you book a return time for. Pixie Alerts watches standby posted waits, so you can catch short standby lines for everything else. We don't book or reserve Lightning Lane for you.

Yes. Pick as many park days as you need, on any future dates, at $5 per day. If you'll be in the parks three or more days, Unlimited at $15 per month costs the same or less and covers every park day.

If you plan to ride several popular attractions, a text when a wait drops means you don't have to keep refreshing the park app. $5 covers a whole park day of unlimited alerts, and Unlimited at $15 per month covers every park day.

No. Pixie Alerts is an independent notification service and does not reserve Lightning Lane entry or book attractions for you. Disney replaced Genie+ with Lightning Lane Multi Pass and Single Pass. Check Disney's official app for current pass options, eligibility, pricing and availability.

No, we do not interfere with, access, or compete with Disney's My Disney Experience app or any Disney systems. We only monitor publicly available wait time information. We strongly encourage all guests to use the official My Disney Experience app as their primary planning tool. Pixie Alerts is simply an additional notification service to help you stay informed.

Not at all! We do not provide any unfair advantages or help guests 'beat' any systems. We simply provide information that is already publicly available. All guests have equal access to wait time information - we just make it more convenient by sending notifications. We believe in fair play and magical experiences for all Disney guests.

No, Pixie Alerts is not affiliated with, endorsed by, or sponsored by The Walt Disney Company or any of its subsidiaries. We are an independent service created by Disney fans who want to help other guests have magical experiences. We have deep respect and admiration for Disney and their incredible theme parks.

No, we do not make any reservations or bookings of any kind. We do not compete with Disney's reservation systems or third-party booking services. We only provide notifications about publicly available information. For all reservations, we encourage guests to use Disney's official channels and authorized Disney vacation planners.

We monitor publicly available wait time information that Disney displays throughout their parks and digital platforms. We do not access any private or restricted systems. The wait times we monitor are the same ones visible to all park guests through official Disney channels.

We are Disney fans ourselves! We created Pixie Alerts because we love Disney parks and want to help fellow Disney enthusiasts make the most of their visits. We believe Disney creates magical experiences, and we want guests to spend more time enjoying attractions and less time waiting in lines. Our goal is to enhance the Disney magic, never to detract from it.

Absolutely! We want Disney guests to have amazing experiences so they'll continue to visit Disney parks, stay at Disney resorts, eat at Disney restaurants, and purchase Disney merchandise. Happy guests spend more time and money at Disney, which we fully support. Disney's success is important to us as Disney fans.

Ride alerts cost $5 per park day, or $15 per month for Unlimited, which covers every park day and can be cancelled anytime. Dining reservation alerts cost $5 per date, or $15 per month for Unlimited Dining. Each park day includes unlimited alerts, with no hidden fees.

The $15/month Unlimited Dining plan includes unlimited alerts for up to 5 active supported restaurants at once. You can remove one restaurant and add another at any time. Removing an alert does not cancel your monthly plan.

Yes, we take privacy seriously. We only collect the minimum information needed to provide our service (phone number for SMS alerts and visit dates). We do not share, sell, or misuse your information. We comply with all applicable privacy laws and regulations.

Since our service is a daily fee and alerts are sent during your selected service period, we generally do not provide refunds once the service day has begun. However, if you experience technical issues or are unsatisfied with the service, please contact our support team and we'll work to make things right.